Microsoft 365 Outlook Troubleshooting

Troubleshoot your RealOffice360 CRM Microsoft 365 Outlook integration

This guide is provided for Microsoft 365 for Business plan administrators. For instructions to connect your Microsoft 365 Outlook email acount to RealOffice360 please refer to this article. Personal email accounts with outlook.com, hotmail.com or live.com are not supported. Please contact support to report any problems or feedback.

What does RealOffice360 CRM do?

RealOffice360 CRM is a real estate customer relationship manager tool that lets its users manage their real estate business in one place. One of the features of our platform is giving our users the ability to connect their personal email accounts in order to send and receive emails from the CRM. RealOffice360 CRM needs IMAP and SMTP turned on for those users who want to connect their email.

Enable IMAP and SMTP for this user

On a Microsoft 365 business plan, only an administrator will have access to the Microsoft user admin center. Once logged into the admin center, follow the steps below to ensure the user account has the required email settings enabled for IMAP and Authenticated SMTP.

1. Go to the Active Users tab.
2. Click on the Name of the user to open the settings.
3. Click on the Mail tab.
4. Under Email apps, click on the Manage email apps link.

1. In the Manage email apps panel, select both IMAP and Authenticated SMTP options.
2. Then click Save changes and close the user settings.
3. Repeat the steps above for any additional users if needed.