Credit card issues

Why is my credit card not going through? See troubleshooting payment issues below.


Getting an unexpected payment error when trying to upgrade?

  • Since we are based in Canada, depending on where you're located your credit card company may have flagged your upgrade as a foreign transaction.
  • This can be resolved by giving your credit card provider a call and letting them know you authorize the transaction.
  • Please note that we don't currently accept VISA/MasterCard debit cards
  • Please ensure there are enough funds available on your card
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